CONFIRMED OV T/S PAGE
http://tsgnews/ov/TS_Steps/provisioning.asp
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Checked if sub has OV service
Confirmed Old modem is in BOOST2
Confirmed CD account shows account status ACTV
Confirmed there are no Upgrade Holds in Cabledata
Confirmed Modem MAC is not on another account
Ran JSI to swap modem - Successfull
Bounced Modem = online
Tested 
http://www.IO.TV
Educated sub on answer center
No further questions
